Refund policy
We have a 15-day return policy, which means you
have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you
received it, unopened, and in its original packaging. You’ll also need the
receipt or proof of purchase.
To start a return, you can contact us at jnjasiaburmesemarket@gmail.com. Please
note that returns will need to be sent to our warehouse.
If your return is accepted, we’ll send you a return shipping label, as well as
instructions on how and where to send your package. Items sent back to us
without first requesting a return will not be accepted.
You can always contact us for any return question at jnjasiaburmesemarket@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item
is defective, damaged or if you receive the wrong item, so that we can evaluate
the issue and make it right.
Exceptions /
non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Unfortunately, we don't offer exchange. To make the process easier,
you may place new order once your return is refunded.
Refunds
We will notify you once we’ve received and inspected your return, and let you
know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please
remember it can take some time for your bank or credit card company to process
and post the refund too.
If more than 15 business days have passed since we’ve approved your return,
please contact us at jnjasiaburmesemarket.com